In this article you'll learn:
• Why you may want to build a Custom Category
• How to create a Custom Category
• How to edit/remove any Category - Custom or Default
• How to create an Isolated Category & what they are used for
We're always keen to give you as many options as possible when working with our data and a big part of this comes in the form of our Category customisation features. Previously we gave you the ability to hide & save certain Topics for easier recall and analysis however with the recent introduction of custom Categories, you now have the ability to build groups of Topics and track them alongside key other metrics.
Why Build a Custom Category?
As you will have seen throughout your dashboard, we have a number of pre-built categories set up to help you breakdown your community interactions and find key information quickly.
These have been built by looking at a wide set of games data to determine what people talk about when they talk about games online. They feature everything from problems encountered in the game through to feedback on the User Interface.
However, no matter how many games we include or how we build these categories, you might want to listen for something else. That's where the custom Category system comes in, with this system you can add your very own categories, hide or rename existing ones and isolate them to see the true impact of a certain subject on your data.
How to create a Custom Category
There are two ways to start creating custom Categories and it depends on whether you know what you are looking for or not.
If you know what Category you would like to create, head to your Hub page and navigate to the Customisation tab. Select your game from the dropdown and then navigate to 'Custom Categories'. At this point you should see the following (minus the already created custom Categories)...
From here, enter the title of your new Category and select the 'Add Category' button, ignoring the Isolated checkbox. We'll come onto what that does later in the article.
Once created, you'll find your new Category inside the Category sub-menu and all other places where the Categories are displayed (Most Discussed Categories, Topic Tables etc...).
As mentioned earlier, there is another way to create a custom Category and that is from within the individual Topics themselves. Let's say you are browsing through the Topics from this week and see a Support related Topic appear. We don't currently have a default Category for Support so a custom Category is needed.
To create a custom Category from within the Topic page, simply navigate to the action menu in the top right and select "Assign to New Category" (see below). Upon clicking on this option, you'll be presented with a modal box that looks very similar to the one found on the Hub page. Complete the fields and click the "Create & Assign" button to create the new Category. You should then see the Category appear within the Category sub-menu similarly to the above.
Editing or Removing a Category
Once you've created your custom Category, you may want to edit it or remove it once you have finished completing your analysis. To do this, head to the Hub page, go to the Customisation tab in the left-hand panel and then select the "Custom Categories" tab. This should present you with a view that is similar to the one below...
To edit the name of a Category, simply select the pencil icon to the right of any of your custom Categories. This will change the Category to show an input text field and you can change the name of the Category to anything you would like. Once done, select the tick icon to save the change.
To remove the Category, simply click on the bin icon. This will remove the custom Category from across the dashboard for that game.
With the new customisation system, you can also hide or rename default Categories. Our hope is that this will give you a way to ensure any overlapping Categories match with your internal reporting. To hide a specific default Category, navigate to the "Default Categories" tab within the Customisation panel of the Hub page and then select the eye icon (with the line going through it), selecting it should make the icon become less transparent and the name of the Category become more "knocked out". This represents the default Category being hidden.
In the above example, the user has hidden Atmosphere & Audio from the set of default Categories on display. When hidden the Category no longer displays in the sub-menu or across the dashboard for that specific game.
To edit the name of any of the default Categories, simply select the edit icon to the left of the hide icon. Similarly to the Custom Categories panel, this will allow you to change the name, when done, click on the tick box to confirm your changes.
The final area to cover in our Category customisation set of features is the Isolated Category. This is a bit of a special setup that is useful in some specific examples. The two that we've seen existing clients struggle with are: you introduce a new game launcher and experience extreme negative reaction from your existing player base & you have large parts of your community talking about modded content quality.
Both examples are related to your core game but neither represents the actual quality of your game. The discussion about each subject is actually independent to your game however previously, it was all being collected and aggregated within Player XP. This meant that your average sentiment was being impacted by discussion unrelated to your game.
To help combat this, we've introduced the ability to Isolate certain Categories. Taking our earlier example about modded content, for this, we could do a Topic search for "Mods" or "Modded" and see the Topic containing the significant discussion. Then to make the Topic it's own Isolated Category, we simply click on the Topic action menu and select "Assign to New Category" as if we were creating a new custom Category. Doing so should give you the following Modal on the screen...
Instead of just clicking the "Create & Assign" button like normal, make sure the "Isolated" checkbox is ticked and then click the button. Once done, you should see a new menu option appear on the navigation for Isolated Categories with your new Category found within.
Now you've done this, all references to the Topics found within this Category have been removed from the aggregations across the dashboard. If you're experiencing a sudden surge in negative comments about a specific subject, isolating it will likely increase your overall sentiment as they are no longer being included in the aggregation.
Unlike our previous released "Remove Topic" feature, where the Topic is completely removed, once Isolated you can go in and view the actual sentiment and other aggregations you typically expect to see within a Category page. This allows you to keep an eye on the volume and nature of the discussion taking place but without affecting your overall score.
Oh, and it works really well if you are being review-bombed and want to see through the noise :)